Rent & Service Charge Officer

Salary: £38,637 - £40,404 Location: London Contract: Permanent | Full time Sector: Housing / Public Sector / Not‑for‑Profit Make a real difference with your finance skills Are you an experienced Rent or Service Charge professional looking for a role where your work genuinely matters? This is a brilliant opportunity to join a resident‑focused housing organisation that puts community, integrity and fairness at the heart of everything it does. You'll play a key role in ensuring rent and service charge income is accurately managed, clearly communicated and fully compliant, supporting both residents and internal teams. If you enjoy working with detailed financial data, collaborating across teams and helping people understand their charges, this role could be an excellent fit. About the role As Rent & Service Charge Officer, you will be part of a collaborative Finance team, working closely with housing colleagues to ensure income processes run smoothly and residents receive a high‑quality service. Key responsibilities include: Processing rent payments and tenant charges accurately Reconciling rental income and maintaining clear financial records Supporting arrears monitoring and preparing income reports Assisting with service charge calculations and cost apportionment Helping produce estimated and year‑end service charge statements Responding to rent and service charge queries from residents Supporting audits and internal financial reporting Working with colleagues to resolve account discrepanciesThis is a varied, hands‑on role offering exposure across rent accounting, income management and service charge support. What we're looking for You'll be well‑suited to this post if you have: Experience in rent accounting, income management, housing finance or service charges Confidence processing financial transactions and reconciling accounts Experience supporting financial reporting or audits Strong Excel and numerical skills Excellent attention to detail and accuracy The ability to explain financial information clearly to non‑finance colleagues or residents A collaborative, organised and solutions‑focused approachExperience in a housing or public‑sector environment is highly desirable, but not essential