Scheduling Team Lead

We’re looking for a Scheduling Team Lead to manage and support our Scheduling Coordinators, ensuring a smooth customer journey from order through to installation. In this role, you’ll lead day‑to‑day scheduling operations, coach your team, and work closely with field engineers and Service Delivery Managers to deliver efficient, right‑first‑time installation outcomes. What You’ll Do Lead, coach and develop a team of Scheduling Coordinators Allocate daily workloads and monitor performance against key KPIs Act as the escalation point for customer and engineer issues Oversee scheduling, pre‑siting, dispatch and voucher workflows Ensure accurate system records and smooth in‑day operations Identify and resolve issues impacting customer experience or installation success Support operational reporting and continuous improvement What you will need Experience leading a scheduling, customer service or operational support team Strong organisation, communication and problem‑solving skills Ability to make quick decisions in a fast‑paced environment Experience with scheduling or CRM systems A detail‑focused, customer‑centric approach If you enjoy leading teams and improving customer and operational performance, we’d love to hear from you. REF-(Apply online only)