Sales Administrator

Sales Administrator Bishops Stortford / Stansted  Salary 27k Half day every Friday  4 weeks holiday    Are you organised, can process orders, deal with queries and admin?  Love looking after Clients and building relationships then this is the role for you.  Our client is a leading manufacturer and distributor within the lighting sector and is looking for a new Sales Administrator due to promotion to work within their sales department. Full training given on all systems so don't worry if you haven't used them before.   The Sales team and the Sales Administrator are responsible for the accurate and timely processing of sales orders, queries and administrative tasks pertaining to the area of sales and purchasing within the business. The Sales Administrator role within the team is also responsible for answering the telephone and guiding customers and suppliers to a relevant and helpful answer to their queries.        General Role of Sales Administrator ·        Process customer sales orders in an accurate and timely manner in line with procedure, using the point-of-sale database (currently SAP). ·        Update customer sales orders in an accurate and timely manner, when notified by either the customer themselves or the customer Sales Manager. ·        Communicate updates to orders with the relevant customer, being helpful to find a solution where possible. ·        Proactively find and offer solutions to customer problems where knowledge allows and seeks the support of other departments where necessary. This could be via email or telephone communication. ·        Understand and correctly use SAP to search for pricing, product and stock data when relating to a customer order or query. ·        Chase lead times for stock from suppliers when it is noticed that a part placed on a customer order is out of stock or low in stock. ·        Modify and update price lists in SAP to ensure the most up to date information is being provided to customers, in the interest of both the customer and our company. ·        Liaise cross functionally with the technical team or customer Sales Manager when it arises that an alternative part may be required for a customer. ·        Complete customer spreadsheets when sent in to chase outstanding orders, using SAP to supply the most up to date data possible. ·        Run reports for customer outstanding orders on SAP when requested. ·        Supply commercial invoices for orders going out of the UK. ·        Book international shipments when the need arises. ·        Update SAP with order confirmations. ·        Chase suppliers for outstanding orders. ·        Query stock availability from suppliers. ·        Calculate costs of parts, when appropriate. ·        Process supplier orders. If you feel this Sales Administrator is the role for you then please let us know this is a great opportunity to work within a company with a great culture and half day every Friday what more can you want?