Help Desk Coordinator

Role- Help Desk Coordinator Location- Office is outside Aylsbury (office based, you will need a driving licence) Salary- up to £29,000 Working hours- Monday to Friday 8am-5pm General * Receiving inbound calls and emails and making frequent outbound calls and emails. * Scheduling engineers to attend call outs and regularly updating them with their required jobs * Generation and closure of scheduled work orders * Overseeing job completion in respect of in-house engineering and sub- contractor services * Updating in-house systems and informing external clients regularly of updates * Managing the helpdesk inbox efficiently daily * Constant liaison with engineers, subcontractors and clients via phone/email * PPM asset management planning via our databases * Respond quickly and effectively to client queries * Raising jobs and purchase orders daily * Always providing excellent customer service * Completing various admin tasks as requested. Requirements * Worked in a familiar field * Experienced in scheduling, coordinating, arranging role. * Experienced working with CRM Systems (desirable) * Great communicational skills Offer * Great working environment * Up to £29,000 * Benefits package INDBS