Senior Field Service Controller

Senior Field Service Controller Contek Recruitment Solutions are collaborating with our client who are a distinguished UK-based manufacturer of specialised refuse collection vehicles (RCVs) and who boast a rich history dating back to 1907. Part of a group they design and construct complete vehicle solutions—including bodies, chassis, and bin lifts—at its Warwick and Blackpool sites. Renowned for their high-visibility, low-entry cabs (Elite 6) and a steadfast commitment to safety and sustainability they offer a competitive salary of up to £43,956 per annum, dependent on experience, along with a comprehensive benefits package. Why This Role Stands Out: - Be at the forefront of innovation in refuse collection vehicle technology. - Lead a dynamic team in a fast-paced, impactful environment. - Collaborate with industry experts and contribute to sustainable practices. - Enjoy a structured work schedule with a healthy work-life balance. - Benefit from a supportive company culture focused on professional growth. Key Responsibilities: - Serve as the primary contact for customers, engineers, and suppliers. - Manage and prioritise field service jobs, including breakdowns and VORs. - Lead, support, and mentor service controllers. - Handle escalations and resolve service disruptions swiftly and professionally. - Monitor KPIs, workload, and work in progress to ensure smooth operations. Skills, Experience, and Education: - Communication: Strong customer service and communication skills are essential. - Knowledge/Expertise: Proven experience in a senior service control, scheduling, or coordination role. - Innovation: Excellent planning, organisation, and problem-solving abilities. - Business Impact: Confident decision-maker who performs well under pressure and can manage competing priorities. Accountabilities: - Ensure the timely and accurate completion of all service tasks. - Lead by example, fostering a culture of excellence and efficiency. Call to Action: If you are an organised, confident service professional who thrives in a fast-paced environment, this role is for you. Apply today