Ocean Import Operations Account Manager

Position: Ocean Import Operations Account Manager

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location: Wythenshawe

Hours: Mon - Fri 9:00 - 17:30 (Flexible)
Working Pattern: Hybrid - 2 days working from home, 3 days office-based
Salary: Up to £35,000

Are you ready to join a logistics business where you're more than just a number? Where your input matters, your voice is heard, and you're part of a company owned by its people?

We're hiring an Ocean Import Operations Account Manager to join our thriving, people-first logistics team based in Wythenshawe. With an employee-owned structure at the heart of our success, we invest in our team, celebrate achievements, and build careers - not just job titles.

If you're passionate about international trade, thrive in a fast-paced environment, and want to work for a company that genuinely values its people, this could be the role for you.

Key Responsibilities

• Oversee the full ocean import operations process, from origin through to final delivery
• Liaise with global offices, agents, shipping lines, and suppliers to ensure smooth shipment coordination
• Negotiate freight rates to deliver best-value solutions for clients
• Select appropriate carriers and service options based on customer requirements
• Provide competitive quotations and monitor market trends
• Maintain clear and regular communication with clients throughout the shipment lifecycle
• Ensure accurate documentation to support customs clearance
• Coordinate delivery schedules with hauliers and transport providers
• Troubleshoot and resolve delays or shipment issues efficiently
• Manage invoicing, costs, and margin control accurately
• Support client visits alongside the sales team to build long-term relationships

What We're Looking For

• Previous experience in ocean import operations within freight forwarding
• Strong knowledge of end-to-end import processes, including customs procedures
• Confident in negotiating rates and selecting suitable carriers
• Excellent communication and customer service skills
• Highly organised with the ability to manage multiple shipments simultaneously
• A proactive problem-solver who remains calm under pressure
• Comfortable working with freight systems and Microsoft Office

Why Join Us?

• Employee-owned business - when we succeed, you benefit
• Enhanced benefits package
• Supportive team culture focused on collaboration and personal growth
• Regular training and professional development opportunities
• Modern offices in Wythenshawe with excellent transport links
• Be part of a business that puts people before profit

Ready to take the next step in your logistics career? Apply now and become part of a company where your work genuinely makes a difference.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. xwzovoh

WR is acting as an Employment Agency in relation to this vacancy.