Customer Services Unit (CSU) Advisor

Customer Services Unit (CSU) Advisor (Ref 2026-113)

Location: Various locations across Northern Ireland

The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues.

To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.

The current salary for this post is £26,403 - £27,254 per annum. We also have an excellent defined benefit pension scheme.

All the information you need to apply is available in the Candidate Information Pack, which includes full details of the essential and desirable criteria.

This is available via clicking APPLY NOW

Applications will open on 6 August 2026 and the closing date for receipt of applications is 4:30pm on Thursday 20 August 2026.

The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.