CSM Manager

Stellar Copilot is redefining what small business marketing looks like in the age of AI. As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients —learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology. unique marketing needs – Lead client meetings and deliver clear, compelling campaign reporting and performance reviews – Collaborate with our AI engineering team to design and build agentic support for account management —defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization – Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program – A genuine passion for working with clients — you're energized by understanding their goals and helping them win – Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space – Experience working with or marketing to small businesses, with an understanding of how their operations and marketing priorities typically function – A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.