Customer Service Advisor - Part Time Shifts

About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot. We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities. Respond promptly to customer inquiries via email, chat, phone, and social media Resolve customer complaints efficiently while maintaining a professional tone Maintain up-to-date knowledge of products, promotions, and company policies Accurately document customer interactions in the CRM system Identify opportunities to improve customer experience and provide feedback Previous experience in customer service, preferably in retail or fashion Familiarity with CRM systems and customer support tools Flexible availability, including weekends or peak retail periods