Allocations Officer

AllocatingaccommodationinlinewithpartVIoftheHousingAct1996,essentiallytocouncilandregisteredproviderhomes.

Increase your chances of an interview by reading the following overview of this role before making an application.

AllocatingpermanenthomesinlinewiththeHousingAllocationsSchemethroughthechoicebasedlettingssystem.

Completedirectmatchingprocessesforthosewithmedicalneeds(includingdelayeddischargeofcarecases),underoccupiers,managementtransfers,shelteredapplicants.

Verifytheapplicationsoffinalshortlistedapplicantsforpermanentproperties.

Providecomprehensivehousingadviceonhousingoptionsforapplicantstothehousingregisterawaitingrehousingandtothoseallocatedhomes.

Allocatetemporaryaccommodation,preventionandPRSOsinlinewiththeTemporaryAccommodationPlacementPolicyandsuitabilityassessment.

LettemporaryaccommodationandpreventionandPRSOsproperties,completingsignupsandprovidingappropriateadvicetocustomers.

RoleContext

Thispositionisfundamentaltotheprovisionofallocationsprocessesacrosstherangeofareasaffectingvulnerablecustomersonthehousingregister,intemporaryaccommodationandwhoarebeingassistedintotheprivaterentedsectortopreventhomelessnessordischargethehousingduty.

ThisisaspecialistrolethatrequiresgoodknowledgeofthelawrelatingtohousingallocationsaroundpartVIoftheHousingAct1996.

Thepostholderwillberequiredtohavegoodknowledgeofthelawaffectinghousingallocationsandbefamiliarwithotherhousingadviceandhomelessnesslegislation,othergeneralhousinglegislation,welfarebenefitexpertiseandknowledgeoftheadult&childrensocialcareenvironmentandimpactandtousethisknowledgetosupportcustomersandachievepositiveoutcomes.

ThepostholderwillberequiredtohaveknowledgeoftheHousingAct1996,theHomelessnessReductionAct2017,theChildrenAct,andtheCareAct.CombinedwithspecialistknowledgeoftheWelfareReformAct.

Thepostholderneedstousethisknowledgetoworkcollaborativelywithcustomerstoidentifythemostappropriateandeffectivesolutionstotheirhousingproblemsandtodosoproactivelyatthemostappropriatetimeensuringthemaximumopportunitiesforearlyintervention.

Thepostholderwillberequiredtobeinnovative,dynamicandsolutionsfocussedandconsiderandpursueallavailablehousingoptionstopreventthecustomersfrombecominghomeless.

Thepostholderwillberequiredtousetheirexperiencetocontributetotheongoingdevelopmentanddesignoftheserviceandsolutionsforcustomers.

• OperationsandSupport

Co-ordinatetheadvertisingofvoidpropertiesincouncilorRegisteredprovider(RP)stockwithChoiceHomesUK(CHUK).

AllocatepermanenthomesthroughacombinationofpreparingandanalysingshortlistsfromchoicebasedlettingsbiddersanddirectmatchinginlinewithdesignatedgroupsidentifiedbytheHousingAllocationsScheme.

Checkassessmentsremainuptodateandverifycircumstancesrobustlywhenhouseholdsareselectedforproperties,includingmakingchecksregardingapplicantsfinances,eligibility,localconnectionandsuitabilitytobeatenant.

Interviewapplicantsandcompletehomevisitsaspartoftheverificationprocess,aswellasdoingdesktopchecks.

Selectappropriateapplicantsandnominatethemforavailablehomes. xwzovoh

Completedirectmatchingprocessesforarangeofvulnerableapplicantsonthehousingregisterwithspecificrequirements:

• Medicalneedsmatchmedicalrequirementsfromthemedicalassessmenttoavailablesupplyinordertomatch
• Adaptablehomesidentifysuitablemedicalapplicantsforpre-allocationinconjunctionwithOccupationalTherapyteam,havingregardtotheirassessments
• Matchapplicantswhoarehospitaldischargesliaisingwithhospitalsandotheragencies
• Matchunderoccupierstofreeupsoughtafterlargerhomes
• Matchmanagementtransferstoensuretheymoveswiftlyinaccordancewithpriorityandmanagementofrisk
• ShelteredAccommodation
• Toarrangeviewingsformatchedcases

AgoodlevelofknowledgeofhousingallocationascoveredpartVIthe1996HousingAct,caselawandcodesofguidance,andtheCouncilsHousingAllocationspolicy

KnowledgeoftheHomelessnessReductionAct2017,theChildrensAct,theCareActandtheWelfareReformAct.

Understandingofaccesstosocialhousinglocally

Awarenessofissuesfacinglocalauthorityhousingandtheandinitiativestorespondtothem

Experience

Experienceofimplementinganequalityanddiversityapproachtoservicedelivery

Experienceofworkinginateam

Experienceofworkinginademandingfrontlinecustomerserviceenvironment

AllocationsOfficerAllocationsOfficerAllocationsOfficerAllocationsOfficerAllocationsOfficer