Subsidence Claims Handler

Job Title: Subsidence Handler

Please make sure you read the following details carefully before making any applications.
Location: Remote
Salary: Competitive + Bonus + Benefits
An established and well-regarded claims management business is looking to strengthen its subsidence team with the addition of an experienced Subsidence Handler.
This is a strong opportunity for someone already working within property or subsidence claims who wants to develop their technical capability within a structured, quality-driven environment. The business has a long-standing reputation for delivering high standards across domestic and commercial claims, with genuine investment in training and progression.
The role
Youll play a key part in managing subsidence claims from initial triage through to progression, supporting both customers and the wider technical team. This is a desk-based role with a strong focus on investigation, communication and accurate decision-making.
Responsibilities include:

• Managing and progressing subsidence claims in line with insurer guidelines
• Conducting initial triage to determine validity and next steps
• Reviewing policy coverage, terms and conditions
• Preparing reports within agreed service levels
• Maintaining accurate and up-to-date claim records
• Communicating effectively with customers, insurers and internal stakeholders
• Supporting wider team activity as required

Experience

• Experience in subsidence, property claims, or a similar technical claims environment
• Confidence handling complex or sensitive conversations
• Strong written and verbal communication skills
• Good attention to detail and a methodical approach
• Ability to manage your own workload and prioritise effectively
• Professional qualifications xwzovoh (Cert CII / Cert CILA or similar) are advantageous

ackage

• Competitive salary with discretionary bonus
• Hybrid working model
• 25 days holiday (rising with service) + birthday off
• Private healthcare
• Pension contribution
• Life assurance
• Ongoing training and support with professional qualifications
• Clear progression pathways within a growing business

This is a solid opportunity for someone who wants stability, development, and to be part of a business that genuinely values technical quality over volume.