Team Performance Lead

Team Performance Lead (HAAS Contract - Ingeus)

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Job Title: Team Performance Lead
Location: Chelmsford & Southend / Hybrid
Contract: Full-Time, Permanent
Salary: Competitive
Reports to: Assessment Centre (AC) Manager
Please note: Regular travel to our Southend centre is a key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential.

Lead a Team. Drive Performance. Make a Difference.

Were excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus . This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.
Youll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services.
Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.
Our hybrid model offers the ideal blend of office connection and home-working flexibility, with no more than three days required on site each week.

What Youll Be Doing

Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
Coaching, mentoring, and performance managing staff to drive continuous improvement
Monitoring, analysing, and reporting productivity and quality data to the AC Manager
Allocating and overseeing workloads to maintain a seamless operational flow
Managing operational concerns, resolving issues, and escalating where required
Partnering with Clinical Performance Leads to escalate and close clinical queries
Supporting employee development and contributing to a positive team culture
Proactively managing absence to ensure strong service continuity
Embedding best practice across the team in alignment with HAAS contract expectations
Taking on ad hoc responsibilities to support the centre as needed

What Were Looking For

Demonstrable supervisory or team leadership experience
Strong communication and collaboration skills
Ability to balance people leadership with performance targets
Professional, adaptable, and solutions-focused approach
Highly organised, with the ability to maintain high-quality standards
Experience in an assessment centre or operational environment is desirable but not essential

Why Join Us?

Youll be joining a supportive, collaborative leadership team within Ingeus, where your role directly contributes to delivering a high-quality service under the HAAS contract. xwzovoh This is your chance to make a tangible impact, grow your leadership capability, and support a team who are committed to helping others.
If youre passionate about leading people, improving performance, and contributing to meaningful public services, wed love to hear from you.