Hostel Manager

Job Description

Hostel ManagerRichmond£42,000 per annum

Please ensure you read the below overview and requirements for this employment opportunity completely.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers- Ensure safe staffing levels and effective rota management- Oversee safeguarding, risk management, and incident response- Drive high standards of service delivery and resident support- Build strong relationships with local authorities and partner agencies- Ensure compliance with health and safety, including fire safety and building standards- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs- Has managed or supervised staff in a supported housing, hostel, or similar setting- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice- Can lead and motivate a team in a fast-paced environment- Is confident managing complex and high-risk situations- Has excellent communication and organisational skills
Why join us
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. xwzovoh We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)- Cycle to Work – Save on a new bike and accessories through salary sacrifice- Season ticket loan – Interest-free loan for annual travel passes- Moving house day – Extra day’s leave when you move home- Financial security – Life assurance (4x salary) and interest-free emergency staff loan- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options- Career development – Ongoing training, learning and progression opportunities- Blue Light Card – Discounts across a wide range of shops, restaurants and services