Automotive Manager

Aftersales Manager Stratstone Mercedes-Benz, Chelmsford Competitive salary with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as an Aftersales Manager at Mercedes-Benz, Chelmsford. We’re looking for a dynamic Service / Aftersales Manager to take responsibility for our stand alone workshop with a total of 18 ramps. This is a fantastic opportunity to lead in a high-performance environment, working with the latest tools and technology in a facility designed for efficiency and excellence. Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As an Aftersales Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy. What does the role of Aftersales Manager involve? Ensure all warranty and repair work adheres to both manufacturer and company standards Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials Review pricing policies and ensure appropriate legislation is adhered to Lead your Service Team, motivating and coaching to over-achieve targets and KPIs Maintain a safe working environment, adhering to health and safety processes Enhance customer service levels to achieve a fantastic CSI score for your department What qualities do I need to succeed in the Aftersales Manager role? A background in running a successful workshop or parts department Experience of working in a fast-paced, target driven environment Impressive leadership skills, able to motivate a team to work together and exceed targets Strong business acumen, alongside great knowledge of consumer and vehicle legislation A passion for providing exceptional levels of customer service, and putting smiles on faces! Life at Stratstone; Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love Celebrate your special day with an extra day off on your birthday Our industry-leading Family Leave Policies ensure you’re supported when it matters most Take a paid day to volunteer and give back to a cause close to your heart We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries Unlock your potential with tailored training and endless career growth opportunities Commute for less with our cycle to work scheme Access high street discounts to make the everyday a little more rewarding Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.