Consultant Relations Administrator

Build and maintain strong customer relationships that drive adoption, retention, and long-term success. Ensure customers achieve their desired business outcomes through the company’s software solutions and services. Act as a trusted advisor to customers, promoting satisfaction, growth, and advocacy. Serve as the customer’s voice within the organization, ensuring feedback informs solutions and service improvements. Satisfaction – Drive high customer satisfaction through regular check-ins, feedback loops, and timely support. Adoption – Ensure customers gain maximum value from solutions by promoting effective use of features and services. Expansion – Identify and support opportunities for customers to expand usage of the company’s solutions and services. Advocacy – Turn satisfied customers into advocates by encouraging case studies, testimonials, and referrals. Lead onboarding and training for new customers. Ensure smooth implementation and early realization of value. Act as the primary point of contact for assigned accounts. Build strong, long-term relationships with decision-makers and end users. Close collaboration with delivery teams to ensure on-time project completion. Escalating risks or issues internally to safeguard delivery timelines. Perform high-level gap analysis between customer requirements and available solutions, collaborating with Product and Delivery teams to enhance offerings where possible. Issue & Risk Management Monitor customer health, identifying risks such as low adoption or dissatisfaction. Coordinate with support, delivery, and product teams to resolve escalations quickly. Commercial Support Proficiency with CRM tools. Solid knowledge of the software industry, particularly EDI/integration and related business processes (e.g., Accounts Payable/Receivable). Fluency in English, spoken and written. Experience working in a global, virtual team environment with multiple projects. Project management experience, including use of tools for planning and presentations.