IT Desktop & Network Operations Engineer

Role: IT Desktop & Network Operations Engineer Location: Wrexham - 5 days onsite (non-negotiable) Start: ASAP The Opportunity We're supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team. This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users, supporting business-critical systems and infrastructure. This is a practical, on-the-tools role - ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment. Key Responsibilities Provide 2nd line desktop and infrastructure support Deliver face-to-face support to end users (including operational staff) Support: Windows OS installation & troubleshooting Windows Server environments (Apply online only)) Active Directory & user admin WSUS & patch management Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs) Support VMware, RDP, Citrix environments Deliver device rollouts, upgrades, and enterprise-wide deployments Work within a process-driven, regulated environment Required Skills 2-5+ years in IT Support / Desktop / Infrastructure roles Strong 2nd line support capability Experience with: Windows OS & Server Active Directory Patch management (WSUS) TCP/IP, DHCP, DNS VMware / Citrix / RDP Strong customer-facing skills Comfortable working fully onsite Nice to Have Experience supporting: Manufacturing environments Pharmaceutical / life sciences Laboratory or regulated environments