Client Support Specialist

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event