Resident Experience Manager

About the Role We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard. Key Responsibilities: Acting as the first point of contact for residents, providing exceptional service and communication. Managing tenancy processes including viewings, check-ins, inspections, and check-outs. Coordinating planned and reactive maintenance, ensuring issues are resolved promptly. Monitoring compliance, health & safety, and property standards across the development. Building strong community relationships with residents, local partners, and stakeholders. Driving retention by fostering a positive resident experience and addressing concerns early. What we're looking for: Experience in residential property, hospitality, or customer service, with strong people skills. Confident communicator with the ability to manage complex situations. Organised, detail-focused, and comfortable working independently. A full UK driving licence and own vehicle are essential. This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.