Claims Handler

Claims Handler 📍 Rochdale 💷 Up to £29,000 DOE 🕘 Monday to Friday | Occasional Saturday shifts paid as overtime Are you a confident communicator with a passion for delivering great customer service? We're looking for a Claims Handler to join a friendly, fast-paced team in Rochdale, supporting clients through the claims process from first notification to resolution. The Role You'll be responsible for managing your own portfolio of claims from start to finish, ensuring each client is supported back to their pre-accident position-either through vehicle repair or settlement. Key responsibilities include: Handling inbound calls from clients referred by trusted partners Taking full and accurate details of new claims Assessing claim validity and recoverability of losses Managing allocated claims proactively through to completion Ensuring claims progress efficiently to support successful recovery Delivering a consistently high level of customer service throughoutThis is a phone-based role, so a professional, empathetic telephone manner is essential. What We're Looking For Strong communication and customer service skills A proactive, "can-do" attitude Ability to manage multiple claims with attention to detail Confidence making decisions based on the information provided Nice to Have (But Not Essential) Knowledge of ABI / GTA Familiarity with the phonetic alphabet Working knowledge of Microsoft Office Basic understanding of internet-based systems👉 Full training is provided, so attitude and potential matter just as much as experience. What's in It for You 💷 Salary up to £29k depending on experience 🌴 20 days holiday + bank holidays 🕒 Paid overtime (including Saturdays) 🧓 Company pension scheme 📈 Supportive team environment with ongoing trainingIf you're looking for a stable, rewarding role where you can genuinely help people and build a long-term career in claims, we'd love to hear from you. Apply now to find out more