Reception Manager

Reception Manager ***The Egerton House Hotel***

Please ensure you read the below overview and requirements for this employment opportunity completely.

What's in it for you from day one:
£35,000 OTE per annum plus other exciting perks and benefits!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
Complimentary quality uniform and dry-cleaning services.

What's in it for you later:
Cycle to work scheme which can save you up to 47% on the bike and equipment.
Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property, because we know youre a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.

Location: The Egerton House Hotel
Employment type: Full-time, permanent
Working pattern : Shift work 5 days on 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AAs Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrods and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.

Key Responsibilities of a Reception Manager:
Leading, motivating, and developing the Front Office team
Ensuring smooth and efficient daily operations at Reception
Managing guest check-in and check-out procedures to hotel standards
Overseeing guest accounts and administrative processes
Handling guest queries and challenges with professionalism and care
Driving service excellence and creating memorable guest experiences

What are we looking for?
Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
Exceptional communication and interpersonal skills
Strong attention to detail and a proactive, solution-focused approach
Inspirational leadership skills and a commitment to team development
A genuine passion for delivering exceptional, personalised guest service

Red Carnation Hotels is an Equal Opportunities Employer. xwzovoh We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.