Operations Lead - world class tech start-up - London/Hybrid

Were partnering with a high-growth tech startup operating in the future of work / coaching space, currently scaling rapidly across global markets.

All potential applicants are encouraged to scroll through and read the complete job description before applying.
The business is building a platform designed to make high-quality coaching and professional development accessible at scale combining a global network of expert coaches with technology, automation, and data-driven delivery.
As they continue to grow, theyre now looking for an Operational Lead (Systems & Delivery) to play a central role in shaping how the business operates and scales.
The Opportunity This is not a traditional operations role focused purely on keeping things running.This is a role for someone who thinks about operations as a system to be designed, improved, and scaled.
Youll sit at the centre of the business, owning how programmes and delivery operations function end-to-end while redesigning workflows, improving infrastructure, and introducing automation and AI into operational processes where it creates real value.
The company is evolving quickly, and theyre looking for someone who can help move the operational function from reactive service delivery toward a far more scalable, product-minded operating model.
Youll work closely with senior leadership and have genuine influence over how the business scales operationally over the next few years.
What Youll Be Doing Own and improve the operational systems behind programme delivery
Design scalable workflows across scheduling, allocation, onboarding, communication, and reporting
Identify inefficiencies and redesign operational processes from the ground up
Build systems that reduce manual effort and improve consistency at scale
Balance day-to-day operational delivery with long-term systems thinking
Automation & AI Workflows Identify opportunities to automate operational processes using modern tooling and AI
Improve workflows across scheduling, reporting, quality monitoring, coach communications, and delivery operations
Work closely with Product and leadership teams to reduce operational friction through smarter systems
Evaluate and introduce tools that improve scalability and efficiency
Coach Network & Operational Planning Support operational planning and capacity management across a global network
Improve visibility across delivery operations, allocation, and quality
Help create a seamless operational experience for both coaches and internal teams
Leadership & Cross-Functional Collaboration Lead and develop a small operational team
Partner closely with Product, Customer Success, and leadership teams
Introduce structure, prioritisation, and operational roadmaps
Bring clarity and momentum in a fast-moving, scaling environment
What Theyre Looking For This role would suit someone who combines operational leadership with strong systems thinking and a builder mindset.
Ideal backgrounds could include:
Startup / scale-up operations
Marketplace or platform operations
Program / service delivery operations
Product-minded operational leadership roles
Youll likely have:
Experience operating in fast-paced, scaling businesses
A track record of improving or redesigning workflows and operational systems
Experience introducing automation into operational processes
Exposure to AI tools and workflow automation (e.g. Zapier, Notion, Airtable, GPT tools, etc.)
Strong cross-functional experience across operations, product, and delivery teams
A mindset focused on continuous improvement, scalability, and user experience
What Makes This Role Interesting High ownership and visibility within the business
Opportunity to shape the operational infrastructure of a scaling company
Blend of operations, systems design, automation, and strategic problem-solving
Fast-paced environment with significant growth potential
Genuine opportunity to influence how modern coaching and learning experiences are delivered at scale
Location Hybrid working London-based with 2 days per week in the office. xwzovoh
Remote working/work at home options are available for this role.