CRM Systems & Integration Specialist

CRM SYSTEMS & INTEGRATION SPECIALIST

Are you the right applicant for this opportunity Find out by reading through the role overview below.
£40-45k + Exceptional Benefits Bond Street, London | Full-Time, Office-Based
An exceptional opportunity has arisen to join a globally recognised luxury retailer at their prestigious Bond Street headquarters.
We are seeking a technically accomplished CRM Systems & Integration Specialist to play a pivotal role in shaping and maintaining a world-class customer data ecosystem. This position sits at the intersection of data, technology, and client experience, ensuring every interaction reflects the brand's commitment to excellence, discretion, and personalisation.
Working closely with CRM, Digital, and Sales teams, you will be responsible for building and optimising the systems that power a seamless, omnichannel customer journey.
The Role:
Lead the technical configuration and ongoing development of the CRM ecosystem
Ensure seamless data integration across all customer touchpoints (web, email, social, and in-store)
Maintain exceptional data quality, governance, and GDPR compliance
Build advanced segmentation, automation, and lifecycle triggers to support personalised marketing
Develop reporting frameworks and dashboards to support commercial decision-making
Troubleshoot system issues, integrations, and data flows across platforms
Collaborate closely with Sales, CRM, and Digital teams to enhance customer insight and engagement
Support a refined, human approach to automation, aligned with luxury service standards
What We're Looking For:
3-5 years' experience in CRM systems, marketing technology, or data-focused roles
Strong technical capability, including Excel (essential) and working knowledge of SQL, HTML/CSS
Experience with CRM and marketing platforms (e.g. Salesforce, HubSpot, Klaviyo, Shopify)
Proven ability to manage integrations, data flows, and system architecture xwzovoh
Analytical mindset with a strong focus on data quality and performance
Understanding of omnichannel customer journeys and digital ecosystems
Highly organised, detail-oriented, and collaborative in approach
The Package:
Competitive salary
26 days holiday + bank holidays
6% company pension contribution
Private healthcare (after 6 months)
Bonus paid 3 times per year
Wellbeing support
Death in service (2.5x salary)
This is a rare opportunity to join a heritage luxury brand, where technology and data are used to enhance - not replace - exceptional, personalised customer experiences.
BH36082