Refrigeration Support Manager

TXM Recruit is currently seeking a Refrigeration Technical Support Manager to join one of the UK’s leading facilities management companies. This role will focus on leading their Refrigeration and MER (Mechanical & Electrical Refrigeration) support team,. Key Responsibilities * Build and lead a high-performing, cross-functional team delivering MER support. * Develop MER Technical Advisors (TAs) to become RIHCS and HVAC-aware, improving triage and issue resolution. * Oversee day-to-day team operations, including the teams shift patterns, workloads, and performance. * Promote strong team engagement and support continuous professional development. * Conduct repeat call analysis, root‑cause investigations, and recommend corrective actions * Produce clear reporting for a wide range of stakeholders Salary: up to £55,000, depending on experience Benefits * Performance-related bonus of up to 4% * Group personal pension scheme with matched contributions between 5% and 6% * Life assurance * Funded training sponsorship scheme * Health cash plan Requirements * NVQ Level 3 or City & Guilds Level 3 in Refrigeration * F-Gas Category 1 certification * Proven background in commercial refrigeration or HVAC maintenance * Prior experience managing a small team/s TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you