Remote Technical Support Engineer

Technical Support Engineer Location – Sussex A well-established and growing UK-based technology manufacturer delivering specialist communication and alarm systems to healthcare, custodial and commercial environments across domestic and international markets. Due to continued expansion, we are seeking an experienced Technical Support Engineer to join our team. Reporting directly to senior management, you will play a key role in delivering technical support services both internally and externally. The ideal candidate will have an electronics or systems background, along with a solid understanding of IP infrastructure and network-based systems. Providing technical product support to customers and internal teams via telephone, email and online platforms Delivering technical training and preparing customer training materials Testing and configuring products Assisting with small-batch production activities including testing, configuration and some assembly work Experience with Ethernet networking and TCP/IP configuration Familiarity with device configuration software and USB interfaces Experience using oscilloscopes and digital multimeters Able to work proactively with minimal supervision and use own initiative Soldering and rework experience Benefits package to be discussed