Systems Project Manager

Job Description

As a Systems Project Manager, you will become an integral part of a fast‑paced and collaborative IT team. The primary focus of the role is the delivery of MLL’s CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.

Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.

Job Requirements

Skills and Competencies- Exceptional stakeholder management and influencing skills

Excellent communication (written and verbal) skills and ability to present at both technical and executive level

Ability to translate technical detail into business-friendly language

MS Office skills, including MS Project, MS Visio and MS PowerPoint

Solid understanding of software architectures, applications and data migration concepts

Strong analytical approach to identifying issues and driving solutions

Highly motivated and driven individual to deliver against Project strict deadlines

Calm, organised and decisive under pressure

Qualifications and Experience- Proven experience as a Project Manager delivering software or systems migrations

PRINCE2, AgilePM or equivalent project management certifications (desirable)

Experience working with third-party vendors and system integrators

Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment

Knowledge of telecoms sales, delivery and support to underpin project deliverables

Job Responsibilities

Deliver a migration from and to a new internal CRM/CMDB/ITSM platform

Support cost saving initiative Projects (where required)

Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls

Strict change and exception management controls

Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables

Coordinate data migration, cleansing, system integration, testing and cutover activities

Ensure a smooth transition to operational support teams including the coordination of training and regular business communication

Deliver the project ensuring it is aligned with the MLL compliance requirements

Job Benefits

Pension Scheme Life Assurance Health & Dental Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 Days Holiday & Holiday Buy Scheme Social Activities

At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families.

MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.