Office Coordinator

Office Co-ordinator | Golders Green, London | Up to £32,000 (DOE)

All candidates should make sure to read the following job description and information carefully before applying.
Bring structure, lead with empathy, and make a real difference every day.
At London Cremation Company , we dont just provide serviceswe support families through some of lifes most difficult moments with care, dignity and compassion.
Were now looking for an exceptional Office Co-ordinator to help bring organisation, consistency and calm leadership to our busy Golders Green site.
What makes this Office Co-ordinator role different?
This isnt a traditional management rolebut it does require leadership.
Youll:
Guide and co-ordinate a small team of administrators
Allocate workload and keep everything running smoothly
Act as the go-to for problem-solving and escalations
Help embed best practice - without disrupting team harmony
Youll also spend time at our Thames View site in Gravesend to learn proven processesgiving you the tools to elevate how things are done at Golders Green (well cover all travel, accommodation and meals).
What youll be doing
Deliver a professional, empathetic front-line service to families and partners
Manage cremation documentation, records and statutory compliance
Oversee the daily cremation diary and service scheduling
Handle queries and complaints with confidence and care
Co-ordinate team workloads, rotas and holiday planning
Support memorial enquiries and guide families through options
Liaise with Funeral Directors, officiants and suppliers
Process payments and maintain accurate financial records
What youll bring
Strong administration and organisational skills
Experience working in a busy, customer-facing environment
Confidence to co-ordinate people and workloads (without formal line management)
A calm, professional approach when handling sensitive situations
Excellent communication and relationship-building skills
High attention to detail and strong IT/data accuracy
A proactive mindsetyou spot issues and fix them
Experience in the bereavement sector is helpful, but not essential.
What youll get
26 days holiday plus public holidays
Occupational Sick Pay
Income Protection Insurance
Life Assurance
Salary Sacrifice Pension
Uniform & PPE provided
Retail discounts and free financial wellbeing support
Employee Assistance Programme
Digital health & wellbeing tools
Ongoing learning and development opportunities
Free and discounted cremation benefits for family
About us
The London Cremation Company has been shaping cremation services in the UK since 1900. Across our six sites, were committed to delivering personal, respectful and compassionate experiences tailored to every family.
Ready to apply? xwzovoh
If youre organised, people-focused, and ready to step into a role where structure meets compassion, wed love to hear from you. APPLY NOW for immediate consideration.