Contact Centre Coordinator (Temporary)

Hourly rate of pay: £20.13 - £22.51 Temporary until 1st December 2027. Monday - Friday, 09:00-17:00 Flexi time is applicable, and starting and finishing times are flexible. To start asap. Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us). Any current employee wishing to apply for this temporary post as a secondment should discuss it with their current line manager in the first instance. To supervise a team of staff responsible for the delivery of front line contact services for a range of Council services maximising efficiency of service delivery within specific standards and in accordance with the Council’s policies and plans with a commitment to achieve best value analysing performance to monitoring and improve service delivery. Educated to HNC or SVQ Level 3 in relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience. Will be required to undertake study to achieve Customer Service Professional Qualification Award and/or Certificate level qualification within 2 years of appointment. Level 1 Disclosure Clearance This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. UK website. For additional East Lothian Council employment information please click on the following link: If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link . Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.