Sales & CRM Administrator (Permanent)

Sales Co-ordinator - Coleraine Area - Permanent An excellent opportunity for an Internal Sales Support professional to join a busy sales and customer service team. The role involves supporting external sales, managing customer enquiries, liaising with suppliers, and ensuring smooth sales operations while delivering a high standard of service. About the role: £Competitive salary Monday to Friday (8.00am - 5.00pm) Product training and opportunities for progression. Staff discount on a wide range of tools and equipment. Free on-site parking. Permanent role What you'll be doing in this role: Act as a first point of contact for customer enquiries via phone or email. Prepare accurate quotations and assist with pricing decisions to help support sales and margin targets. Process and manage customer orders through internal systems efficiently and accurately. Liaise with suppliers and internal departments to confirm stock availability, lead times, and delivery schedules. Assist with monitoring stock levels and identifying cost-effective supply opportunities. Maintain accurate customer records, order histories, and pricing structures. Follow up on quotes and outstanding orders to maximise conversion and support margin improvement. Stay up to date with product ranges, market pricing, and customer needs to help maintain our competitive edge. What you'll need for this role: Experience in a sales support, trade counter, or internal sales role would be advantageous (ideally in tools, industrial supplies, or hardware). Strong interpersonal and communication skills able to build rapport with customers quickly. Excellent attention to detail and administrative accuracy. Comfortable working in a fast-paced, trade-focused environment. Confident using Microsoft Office (Excel, Outlook, Word); familiarity with CRM or ERP software is a bonus. A problem-solving mindset with the ability to handle multiple tasks. Team player with a proactive, can-do attitude. Riada Resourcing is an equal opportunities employer. Skills: Customer Support Quotations Stock Management Pricing JBLE1_NI