BMC Helix Solution Architect

BMC Helix Solution Architect

12 Months initial contract
Paddington, London (Hybrid - 3 days per week onsite)
£Negotiable (Inside IR35)

The Opportunity

We are seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations.

Working within a complex enterprise environment, you'll help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services.

Key Responsibilities

• Design and architect BMC Helix solutions aligned to business and service management requirements.
• Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions.
• Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms.
• Drive automation and workflow optimisation to improve service delivery and operational efficiency.
• Define solution architecture, technical standards, governance and best practices.
• Support continual improvements across Incident, Problem, Change, Asset and Configuration Management processes in line with ITIL.
• Provide technical leadership for platform upgrades, migrations and integration projects.
• Monitor platform performance, troubleshoot complex technical issues and ensure platform stability.
• Produce architecture documentation, technical designs and operational procedures.
• Engage with stakeholders throughout the delivery lifecycle to support strategic transformation initiatives.
• Implement and support security best practices aligned with CIS Controls v8.1.

Essential Skills

• Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities.
• Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes.
• Experience implementing CIS Controls v8.1.
• Strong understanding of ITIL and enterprise IT Service Management best practices.
• Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems.
• Knowledge of automation, orchestration and AI-driven service management.
• Experience working on large-scale enterprise transformation programmes.
• Strong troubleshooting and problem-solving skills.
• Experience with platform upgrades, migrations and performance optimisation.
• Ability to produce high-quality architecture documentation and technical designs.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1.
• BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace).
• Experience with Azure, AWS or hybrid cloud environments.
• Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools).
• Experience integrating BMC Helix with monitoring, security or DevOps platforms.
• Familiarity with Agile, DevOps and CI/CD delivery practices.
• Experience working within large, complex or highly regulated enterprise environments.

If you're an experienced BMC Helix Solution Architect looking to join a high-profile enterprise transformation programme, this would be a great role for you.