Housekeeping Manager

Job Introduction
Introduction

Based in the stunning North Yorkshire countryside, Grantley Hall is a five-star, 17th-century estate that blends historic grandeur with contemporary luxury. As a recognised leader in luxury hospitality - the first UK hotel to achieve Hospitality Assured World Class Status and a recent Two MICHELIN Key Distinction recipient - we are committed to the highest standards of service. The Housekeeping Manager will champion these standards, embodying our values of accountability, boldness, collaboration, continuous improvement, curiosity, customer commitment, diversity, honesty and clear communication.

Responsibilities
Lead and inspire the housekeeping team to deliver impeccable cleanliness and presentation across 47 rooms, suites, public areas and spa facilities.
Maintain and continuously improve service standards in line with Forbes Travel Guide and The Leading Hotels of the World expectations.
Develop and implement training programmes, fostering a culture of continuous improvement and professional growth.
Manage staffing rotas, recruitment, performance reviews and staff development while promoting a collaborative workplace.
Oversee inventory control, budgeting and procurement of linen, amenities and cleaning supplies, ensuring cost-effective operations.
Ensure compliance with health, safety and environmental regulations, conducting regular audits and risk assessments.
Coordinate closely with front-office, food & beverage and maintenance teams to anticipate guest needs and resolve issues swiftly.
Analyse guest feedback and operational data to drive service enhancements and uphold the hotel's reputation for excellence. Skills & Experience
Proven experience managing housekeeping operations in a luxury or five-star hotel environment.
Strong leadership skills with the ability to motivate, develop and retain a high-performing team.
In-depth knowledge of cleaning standards, health & safety legislation and sustainable housekeeping practices.
Excellent organisational, budgeting and inventory management abilities.
Exceptional communication and interpersonal skills, with a customer-first mindset.
Analytical mindset for interpreting guest feedback and operational metrics to drive improvement.
Flexibility to work varied shifts, including weekends and holidays, as required by the hotel's operational needs.
Commitment to the values of accountability, boldness, collaboration and continuous improvement