Senior Registered Manager

Job Description Job Purpose To lead, manage, and take full operational responsibility for Willerfoss House Care Home , a 24-bed residential care home providing accommodation and personal care for older adults, including those living with dementia. The Registered Manager will ensure the home delivers safe, effective, compassionate, and high-quality person-centred care , whilst maintaining full compliance with Care Quality Commission (CQC) standards, safeguarding requirements, and all legislative obligations. The potholder will provide inspirational leadership to staff, promote continuous improvement, and ensure residents enjoy a dignified, fulfilling, and homely environment. Key Duties and Responsibilities 1. Regulatory Compliance & Governance Register with and maintain registration as the CQC Registered Manager for the home. Ensure the home remains compliant with all CQC Fundamental Standards and relevant legislation. Lead preparation for CQC inspections and oversee all inspection responses/action plans. Ensure statutory notifications are submitted accurately and within required timescales. Maintain robust governance systems, audits, and quality assurance processes. Monitor and improve service delivery through regular compliance audits and analysis of performance data. 2. Leadership & Staff Management Provide visible, professional, and compassionate leadership to the staff team. Recruit, induct, train, supervise, and retain a competent and motivated workforce. Conduct regular supervisions, appraisals, and performance reviews. Manage staff rotas to ensure safe staffing levels at all times. Address performance, conduct, and capability issues in line with HR procedures. Foster a culture of accountability, teamwork, dignity, and respect. 3. Resident Care & Clinical Oversight Ensure all residents receive person-centred care tailored to their assessed needs and preferences. Oversee pre-admission assessments to ensure suitability of placements. Monitor care planning systems to ensure plans are accurate, up to date, and reflective of changing needs. Ensure best practice in dementia care and support for residents with cognitive impairment. Lead safeguarding investigations and ensure all concerns are addressed promptly. Promote resident dignity, independence, wellbeing, and meaningful engagement. 4. Family & Stakeholder Engagement Develop positive working relationships with residents’ families and representatives. Respond professionally to complaints, compliments, and feedback. Liaise effectively with health professionals, local authorities, commissioners, and external agencies. Represent the home professionally within the wider community. 5. Financial & Operational Management Manage occupancy and admissions to maintain financial viability of the service. Monitor budgets, expenditure, and purchasing in line with financial targets. Ensure effective management of resources across staffing, catering, housekeeping, and maintenance. Support business development and reputation management of the home. 6. Health, Safety & Risk Management Ensure compliance with Health & Safety legislation and infection prevention/control standards. Maintain robust risk assessments for residents, staff, and premises. Oversee accident/incident reporting and investigations. Ensure emergency preparedness, fire safety compliance, and environmental safety standards. 7. Quality Improvement Drive continuous improvement initiatives across the service. Analyse audit findings, complaints, incidents, and feedback to identify improvement opportunities. Develop and implement service improvement plans. Promote innovation and evidence-based best practice in elderly and dementia care. Person Specification Essential Qualifications Level 5 Diploma in Leadership for Health and Social Care (or equivalent) Registered Manager Award / equivalent (desirable) Eligible for CQC registration as Registered Manager Essential Experience Minimum 2 years’ experience in a management role within adult social care Experience managing a residential or dementia care home Proven experience of CQC inspections and compliance management Experience managing budgets and occupancy levels Experience of safeguarding adults and complex care needs Essential Knowledge Thorough understanding of: Health and Social Care Act 2008 CQC Fundamental Standards Safeguarding Adults legislation Mental Capacity Act / DoLS / Liberty Protection Safeguards Dementia care best practice Employment law and HR procedures Health & Safety legislation Skills & Competencies Strong leadership and team management ability Excellent organisational and time management skills Effective communication and interpersonal skills Ability to work under pressure and manage competing priorities Problem-solving and decision-making capability IT literacy and competence in digital care planning systems Key Performance Indicators (KPIs) Achievement/maintenance of minimum “Good” CQC rating Occupancy and admissions targets met Staff turnover and retention targets achieved Positive resident/family satisfaction feedback Budget management within agreed parameters Audit/compliance scores achieved Reduction in incidents, safeguarding concerns, and complaints Additional Requirements Enhanced DBS Check required Flexibility to work outside standard hours when needed Participation in emergency/on-call rota Commitment to ongoing professional development