Full-time Operations Supervisors

Do you bring the credibility and gravitas to influence senior stakeholders and volunteer leaders across a global network? Permanent / Full Time Stevenage with Hybrid Working As our Professional Registration Operations Manager, you’ll lead the delivery and continuous improvement of our Professional Registration and Fellowship operations, ensuring a high-quality, efficient, and consistent experience for members, applicants and volunteers. You’ll oversee the full operational landscape, from registration engagement through to compliance and assurance, making sure processes are robust, scalable and aligned with regulatory requirements. A key part of the role will be using data and insight to monitor performance, identify areas for improvement and drive informed decision-making. Whether it’s improving turnaround times, enhancing quality or optimising processes, you’ll play a central role in shaping how we deliver operational excellence. You’ll be confident engaging with volunteers as peers, building trust and influencing effectively. You’ll be comfortable working with data, identifying opportunities for automation, and implementing practical, scalable solutions. You’ll be confident working across all levels of the IET, as well as with external bodies and partners, balancing different priorities while maintaining a clear focus on quality and outcomes. Please note, this role is known internally as Operations Manager – Registration and Fellowship. Manage Registration Engagement and professional compliance activities. Oversee operational planning, budgets, and performance against KPIs and SLAs. Ensure compliance with regulatory, assurance, and professional standards. Use data and insight to monitor performance and inform decision-making. Ability to use data and insight to drive decisions and improvements. Good understanding of compliance, assurance and regulatory requirements. but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.