Account Manager

Job description * Desk-Based Account Manager ( based in North London ) * Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable £28,000-£32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts (phone/email/video). Key Responsibilities: Account manager and New business * Maintain regular contact with assigned client accounts * Build strong relationships to improve retention * Identify upsell and cross-sell opportunities * Renew contracts and manage pricing discussions * Handle customer queries and resolve issues * Track account performance against targets * Update CRM systems and sales reports Main Focus * Renewals (SIMs, broadband, hosted VoIP) * Upsell (higher bandwidth, additional users, cyber add-ons) * Reduce churn Primary Goal: Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth