Customer Relations Executive

Customer Relations Executive Salary £28,100 – OTE £35,000!! Tangmere, Chichester Scrap Car Comparison is growing fast, and we’re on the lookout for a proactive, people-focused Customer Relations Executive to join our lively, hardworking team. If you’re a natural multi-tasker who loves delivering first-class customer service in a fast-paced environment – and you’re ready to be part of one of the UK’s fastest-growing damaged vehicle buying networks – this is your chance. We value a positive attitude and self-motivation as much as experience. A passion for cars is abonus but not essential – we’ll teach you the rest! What you’ll be doing day-to-day ● 90% inbound calls – responding to customer enquiries and making every interaction a great one. ● Handling emails and ensuring all customer queries are resolved quickly and efficiently. ● Liaising with third parties to schedule and organise vehicle collections. ● Managing the full customer journey from start to finish to maintain our high standards. ● Completing admin tasks accurately to keep everything running smoothly. ● Handling objections or issues calmly and confidently to ensure great outcomes. What we are looking for: ● A customer service superstar with strong communication and rapport-building skills. ● Excellent attention to detail and a can-do, problem-solving mindset. ● Comfortable working at pace in a busy environment and juggling multiple tasks. ● A professional, friendly telephone manner and confident IT skills (MS Office & bespoke systems). ● A true team player who is also self-motivated and able to manage their own workload. ● Bonus points for vehicle knowledge or a keen interest in cars (but it’s not essential). Why join us? ● Be part of a fun, supportive, and ambitious team. ● Opportunities to grow and develop as we continue our phenomenal success. ● A varied role where no two days are the same. ● Hours of work: Monday – Friday, Week 1: 8:00am – 6:00pm, Week 2: 8:00am – 5:00pm More reasons to join our fabulous team..... ● Generous starting salary of £26,980, generous bonus scheme, OTE £35,000!! ● Modern, fresh offices with all mod cons! ● Free food Friday for all employees working from site, this varies from different restaurants and the food is delivered directly ● Free fresh fruit available on site 24/7 ● Discounted Garage Services ● A range of optional team building events throughout the year, these include running and obstacle events, boat trips over to the Isle of Wight and a host of other fun events. ● Free onsite parking for all staff ● Full pension package ● Christmas and Summer staff parties ● Training courses available to help you progress faster ● Great Sage employees benefit scheme that includes: ● Gym membership at reduced cost ● On demand GP ● A host of retail, cinema and holiday discounts ● Free access to counselling services Do you have the energy, drive, and people skills to thrive in a fast-moving, customer-focused role? If yes, we’d love to hear from you