Senior Scheduler - Facilities Maintenance

About the Role RG Setsquare is recruiting on behalf of a leading facilities management and public services contractor for an experienced Senior Scheduler to join their busy operations team in Tamworth. This is a step-up opportunity for an accomplished planner or scheduler looking to take on greater responsibility. You will sit at the heart of a high-volume, multi-trade maintenance operation - supervising the planning team, managing workload distribution, and ensuring that responsive and planned repairs are delivered on time, within SLA, and to a high standard of tenant satisfaction. Our client is a nationally recognised FM contractor with a strong pipeline of housing and public sector contracts. Full details will be shared with shortlisted candidates. What You'll Be Doing As Senior Scheduler, you will take ownership of team coordination and operational performance: Supervise and guide a team of planners, ensuring tasks are prioritised effectively and processes are followed consistently Oversee workload allocation across the planning team to maintain balance and operational efficiency Develop strategies for large-scale and long-term maintenance programmes - including cyclical maintenance and refurbishment schedules Manage complex scheduling tasks involving multiple trades, high-volume repairs, and regulatory deadlines Ensure optimal use of operatives, subcontractors, and materials to meet both immediate and future demands Monitor team KPIs including first-time fix rates, SLA adherence, and tenant satisfaction - taking corrective action where needed Prepare and present performance reports to management, highlighting trends, risks, and areas for improvement Act as the key liaison between the planning team, contract managers, and operatives to ensure seamless day-to-day communication Handle escalated tenant complaints, ensuring timely resolution and a consistently high standard of customer service Monitor scheduling efficiency to minimise costs while maintaining service quality Provide data-driven insights to senior management to support operational decision-making Oversee operative rotas and ensure appropriate staffing levels for routine, planned, and out-of-hours repairsWhat We're Looking For You'll be well-suited to this role if you have: Previous experience in a senior scheduler, senior planner, or planning team leader role within FM, housing maintenance, or a similar repairs environment Proven knowledge of helpdesk call processes and works administration Strong skills in the planning, prioritisation, and allocation of works to multi-trade operatives Experience supervising or mentoring junior team members and training staff on scheduling processes The ability to work well under pressure and manage competing priorities in a fast-paced, target-driven environment Confidence working with job management, CAFM, or scheduling systems Strong communication skills and a solutions-focused mindsetWhat's on Offer The successful candidate will receive a salary of £30,000 - £32,000 (depending on experience), plus a benefits package including: 24 days annual leave plus public holidays Life cover equivalent to 1.5x annual salary Employee discount shopping schemes across major brands and retailers Gym membership discounts and cycle to work scheme Holiday purchase scheme 2 paid corporate social responsibility days per year Broad learning and development opportunities, including professional qualifications and individual training programmes Attractive employee referral rewards scheme Access to inclusive employee networks 24/7 Employee Assistance Programme and mental wellbeing appHow to Apply To be considered, please submit your CV clearly demonstrating your Facilities or Maintenance Scheduling experience. Shortlisted candidates will be contacted directly by our team with full information on the client and site. RG Setsquare specialises in facilities management recruitment across the UK, placing professionals at every level - from schedulers and helpdesk coordinators through to contract managers and directors. Ready to step up? Apply now and let's talk. RG Setsquare is acting as an Employment Agency in relation to this vacancy