Customer Service Representitive

The rewards and benefits on offer: * Immediate start available. * Potential to go permanent * Competitive benefits package. * Collaborative and supportive work environment. * Flexible start time of between 08:00 - 09:00 am * Free on-site parking Working Hours: * 37.5 per week, Monday to Friday. MTrec’s New Opportunity: MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business. If you have a background within Customer Service, apply now for an immediate response! The job you’ll do: * Deliver outstanding customer service by maintaining relationships with internal and external customers. * Respond to inbound calls and initiate outbound calls/email correspondence * Process customer orders through internal record management systems. * Manage customer expectations, advising on lead times, share product knowledge and alternatives available. * Report and escalate customer queries to the Customer Service Team Leader as appropriate. * Support other team members as and when required. * Process orders * Coordinate returns with the Warehouse * Arrange private orders and take card payments * Coordinate returns with the Warehouse and arrange replacements if required. About you: * Available for an immediate start * Relevant recent experience in a similar customer-centric environment. * Robust to receive challenging calls * Able to deal with / manage and diffuse conflict via phone and email * Basic problem-solving skills, and knowing when to escalate to CS Manager * Proactive, not reactive – excellent account/order management skills * Multitasking skills * Has excellent communication skills, verbal and written