General Manager

Overview

Base pay range: £32,000–£36,000 base (flexible for the right person) + performance bonus + optional accommodation (2-bed flat; bills/council tax by employee).

The opportunity is brand confidential. You’ll join a busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (£13–15k/week) with potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership. We’re seeking a hands-on, sleeves-rolled-up General Manager who isn’t afraid to jump on the line, lead by example, and set the standard for the team every shift.

This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects.

Location: Cheltenham, England, United Kingdom.

The package: £32,000–£36,000 base (flexible for the right person) + performance bonus + optional accommodation (2-bed flat; bills/council tax by employee).

Why this role

• Lead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving — showing them what “good” looks like.
• Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth.
• Career-making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand.

What you’ll do day-to-day

Hands-on Operations

• Be the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.
• Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.
• Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.

Standards & Safety

• Maintain immaculate food safety, health & safety and cleanliness — on the floor, inspecting and correcting in real time.
• Train the team by showing them how to do things right, not just telling them.
• Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter.
• Coach team members on the job, developing a No.2 who can run shifts when you’re not there.
• Create a culture where no task is “beneath” anyone — everyone chips in, from frying fish to scrubbing floors.

Commercial & Customer Focus

• Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.
• Drive sales by ensuring consistency and speed of service — queues move quickly, delivery orders are right every time.
• Keep customer ratings high by taking ownership of quality at the pass.

What success looks like

30 days

• Fully confident in prep, cooking and service tasks.
• Team sees you working alongside them, standards rising across cleanliness and quality.
• Rota drafted with the right people in the right roles.

60 days

• Friday peaks running smoothly with you directing the team at the fryer and pass.
• A capable No.2 trained and starting to lead shifts.

90 days

• You’ve shifted from firefighting to leading — team stepping up, standards holding.
• Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.
• Owners freed up to focus on expansion, with you firmly in control of day-to-day.

You’ll bring:

Must-haves

• Solid management experience in QSR / takeaway / fast casual.
• Absolute willingness to work the line: frying, prepping, cleaning, and serving.
• Strong track record of keeping standards high in high-pressure service environments.
• Experience controlling labour, GP and waste.
• Resilience and grit — you don’t flinch when it gets busy, you get energised.

Nice-to-haves

• Track record training team members to step up into supervisor/No.2 roles.
• Local store marketing and sales-driving ideas.
• Bonus: Performance-linked.
• Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax).
• Clear pathway to multi-site / group operations role as the brand expands.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality

Note: This description reflects the core responsibilities and qualifications for the role. Irrelevant postings and extra job listings have been omitted for clarity.