IT Support Engineer

IT Support Engineer (1st and 2nd line support) – Initial 2-Month Contract (Potential Extension)

Start Date: ASAP

OUTSIDE IR35

A leading organisation is seeking a proactive, detail-oriented IT professional for an initial 2-month contract, with the possibility of extension depending on workload. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands‑on technical challenges.

The focus:

You will be supporting a Windows 11 upgrade project, which includes replacing memory and hard disks in laptops undergoing the upgrade. Prior experience with similar hardware tasks will be advantageous.

Key responsibilities

• Act as the first point of contact for IT-related issues, delivering exceptional customer service
• Log, diagnose, and resolve technical issues following ITIL processes
• Provide hands‑on troubleshooting for hardware, software, and network issues
• Assist with laptop/desktop setup, configuration, and maintenance
• Support IT projects, including system upgrades and hardware refreshes
• Ensure adherence to cybersecurity best practices

What is required

• 1–3 years’ experience in IT support (1st & 2nd line support)
• Comfortable with hardware upgrades (memory and disk replacement)
• Familiarity with Microsoft 365, Windows, and macOS
• Strong organisational skills and ability to work independently
• Excellent communication and a positive, “can‑do” attitude

Interested?

Apply today to be part of a collaborative team delivering a seamless Windows 11 upgrade while maintaining high standards of IT support.