Head of Community Bank - Consumer Channels & Transformation

Lloyds is seeking a Head of Community Bank for its Consumer Channels division, overseeing 700 branches across the UK. The role involves shaping the strategy as customer behaviours evolve, and leading through a senior team to enhance performance.

The ideal candidate will balance strategic ambition with operational delivery, creating a culture focused on strong customer outcomes and driving collaboration among senior leaders. Experience in managing complex customer-facing operations is essential for this critical position.