Technical Support Engineer - Field

At LG, we deliver products and services that make lives better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. You like to dig into the data and find creative solutions. You like helping people out and you want to understand where they’re coming from. We are looking for a skilled engineer with field repair experience to join us as the Technical Support Engineer (Field Based) for all Home Entertainment products. as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customer service offering. As LGEUK grows within the market there will be an increasing need to optimise its current repair network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, Customer Service Operation Team Leader and Customer Service Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with travel required to our warehouse in Milton Keynes. Additional travel will be required a few times a year to the European Service Academy (EU training centre is in Holland), the European TV manufacturing plant in Poland and to our training academy in Korea every 2 years. To monitor, report and influence the performance of ASC’s To develop the repair network as required. Understand and react to Service scorecard results. To act as a single point of contact for the ASC network. Travel to all areas of the UK should be expected, so the candidate must hold a relatively clean driving license and be flexible in working hours and patterns. Familiar with Excel and Microsoft office Understand and analyse service data such as RTAT etc Have a flexible and logical approach to work and be strongly self motivated. Contract management Driving licence is essential 9% Pension Contribution ~ Private Healthcare for Employee & Family ~25 Days’ Annual Leave (+ Public Holidays) ~ Staff Discount ~ We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.