Customer Service Advisor

Customer Service Advisor Office location-Cardiff CF23 Hybrid (2 days per week from home) 12‑month contract £14.79 per hour Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for a Customer Service Advisor to join a friendly, customer‑focused contact centre team a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction. What you'll be doing As a Customer Service Advisor, you will be handling high-volume inbound customer calls with professionalism, empathy and confidence Identifying issues quickly and delivering effective solutions on the first contact Using internal systems and knowledge bases to support customers accurately Recording customer interactions clearly and consistently Working collaboratively with colleagues to share insights and improve processesWhat we're looking for Previous experience in a call centre or customer service environment Excellent communication and active listening skills A proactive problem‑solver with a strong focus on first call resolution Someone who can work independently as well as part of a supportive team Comfortable navigating multiple systems and digital toolsAdditional Information Security Clearance: BPSS Start Date: 26/05/2026 If you have previous experience as a Customer Service Advisor or experience working within a call centre/ high volume customer service, apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application