Customer Service Administrator

Contract: Temporary - for one month Shift: Full-time, Mon – Fri, 9am-5pm (37hr week) An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Service Administrator. In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff. You will also be responsible for completing administrative duties accurately and maintaining up-to-date records in line with company procedures. Key Responsibilities * Provide a courteous and professional telephone service to customers, ensuring their needs are met efficiently. * Become fully competent, through in-house training, in the use of company systems to meet customer requirements and share accurate information. * Manage administrative tasks, including data entry, record keeping, and processing documentation accurately. * Prepare, issue, and track invoices, ensuring timely and accurate billing for customers and internal records. * Represent the company positively at all times in line with customer care standards. * Identify and resolve customer issues or escalate where appropriate. * Maintain clear communication with both internal and external stakeholders. * Ensure all documentation is completed accurately, stored correctly, and accessible when needed. * Support the wider team as needed, contributing to a flexible and efficient delivery service. * Undertake any other duties commensurate with the role. Experience * Experience working in a busy office environment - Essential * Experience balancing administrative duties while handling calls and emails - Essential * Experience in a high call-volume or customer service environment - Desirable Skills and Abilities * Excellent customer service and communication skills (verbal and written) * Professional and confident telephone manner * Competent in Microsoft Office packages (Word, Excel, Outlook) * Ability to remain calm under pressure and manage challenging situations * Strong attention to detail and record-keeping skills * Team player with good interpersonal skills and the ability to liaise effectively across departments Other Requirements * Commitment to confidentiality and data protection * Enthusiasm and willingness to learn This is an excellent opportunity for someone who enjoys delivering outstanding service and working as part of a supportive and professional team. Apply today