IT Support Technician

IT Support Technician Location: Great Yarmouth (On Site)   This role offers the opportunity to work in a broad IT support position, delivering reliable technical assistance to users while supporting core systems and services. The successful candidate will be technically capable, adaptable, and comfortable working across a range of common enterprise technologies.   Please note, appointment to this role is subject to obtaining the appropriate Security Clearance.   Role Provide 1st to 3rd‑line IT support across end‑user devices, applications and local infrastructure Support and administer Microsoft technologies including Active Directory, Azure Active Directory and Microsoft 365 Deliver IT onboarding and offboarding processes, including user account setup and inductions Build, configure and troubleshoot PCs, laptops and peripherals Diagnose and resolve hardware, software and operating system issues Support day‑to‑day administration of email, collaboration and document management platforms Monitor and maintain network connectivity and associated infrastructure components Apply software updates, patching and basic security best practices Coordinate with third‑party support providers where escalations are required Manage workload through a structured helpdesk or ticketing system Monitor backup processes and support data recovery activities  Experience Required Previous experience in an IT support or technical support role Hands‑on experience supporting Microsoft Windows and Office 365 environments Working knowledge of Active Directory and cloud‑based directory services Exposure to Azure or other cloud platforms Understanding of core networking concepts such as TCP/IP, DNS, DHCP, switches and VPNs Experience providing both onsite and remote support  Apply Now