Sales Support Administrator

Sales Support Administrator Location: Letchworth Garden City (office based) Salary: £26,000 – £28,000 per annum Employment Type: Full-Time, Permanent Working Hours: Monday to Friday, 08:30 AM – 5:00 PM Company Overview Our client, a well-established recycling materials manufacturer based in the scenic town of Letchworth, is seeking a proactive and detail-oriented Sales Support Administrator to join their team. This is a fantastic opportunity to contribute to a respected local business in a collaborative and supportive environment. Full on-site training will be provided to the successful candidate. Role Overview The Sales Support Administrator will play a key role in supporting the day-to-day operations of the sales function. This position involves a combination of administrative support, customer service, and coordination across departments to ensure smooth and efficient sales processes. Key Responsibilities * Telephone Handling: Professionally answer and respond to incoming calls, ensuring timely and appropriate follow-up. * Customer Service: Resolve customer enquiries and issues promptly, including matters related to invoices and deliveries. * Administrative Support: Compile customer specifications and maintain accurate company records in accordance with standard operating procedures. * Order Processing: Accurately process customer orders, quotations, and invoices. Coordinate with the Operations Director and Production team to confirm lead times. * Sample Coordination: Arrange the prompt dispatch of product samples and follow up with customers to ensure satisfaction. * Artwork Management: Initiate artwork requests and maintain clear, consistent communication with both customers and the Production Department through to final approval and stereo ordering. * Customer Relationship Management: Foster strong, positive relationships with existing customers by offering reliable support and guidance to encourage repeat and profitable business. * Proactive Customer Engagement: Regularly reach out to customers via phone and email to encourage new orders, provide quotations, and assess service satisfaction. * Product Knowledge: Develop a thorough understanding of the company’s product range, including materials and presentation formats. * Quality Assurance: Maintain familiarity with relevant sections of the company’s Quality Manual and ensure all tasks comply with established procedures. * Other Duties: Undertake any additional responsibilities deemed suitable to the role and within the scope of the individual's capability. Candidate Requirements: * Excellent communication skills, both written and verbal * Confident, empathetic, and patient telephone manner * Customer-focused, with a solution-driven mindset * Strong attention to detail and accuracy