Remote Technical Account Manager

GitLab is an open core software company that develops the most comprehensive  AI-powered DevSecOps Platform , used by more than 100,000 organizations. Our  mission is to enable everyone to contribute to and co-create the software that powers our world. Thanks to products like  Duo Enterprise , and  Duo Workflow , customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation. Location: Remote, Mexico City, Argentina, Columbia, or Chile GitLab is the most comprehensive AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 40 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. Lead GitLab's enterprise expansion across Chile, Argentina, Colombia, Peru, and Ecuador by cultivating C-level relationships and driving DevOps transformation at the region's most prestigious organizations. This high-impact role demands a strategic seller with fluent English and Spanish communication skills who can navigate complex enterprise sales cycles and establish GitLab as the premier DevSecOps platform throughout these key South American markets.  Supports GitLab’s strategic large prospects and customers. Provide account leadership and direction in the pre- and post-sales process Conduct sales activities including prospecting and developing opportunities in large/strategic accounts Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources Contribute to root cause analysis on wins/losses. Communicate lessons learned to the team, including account managers, the marketing team, and the technical team Assist sales management in conveying customer needs to product managers, and technical support staff Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs. Develop an account plan to sell to customers based on their business needs. Able to provide high degree of account management and control Work under minimal supervision on complex projects Ability to leverage established relationships and proven sales techniques for success Preferred experience with Git, Software Development Tools, Application Lifecycle Management, or security/App Sec tools Ability to travel if needed and comply with the company’s travel policy How GitLab will support you All remote asynchronous work environment Home office support Remote-Global Remote-Global All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. See also  GitLab’s EEO Policy and  EEO is the Law . If you have a disability or special need that requires  accommodation , please let us know during the  recruiting process .