Service Manager

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Role Title: Service Manager (MIE)

Location: London, Leeds, Edinburgh, and Aberdeen (2 days onsite)

Duration: 31/12/2026

Pay-rate: £357 per day (PAYE through Umbrella)

Required Experience:

• Supplier management to commercial framework agreements (value for money, fair representation)
• Service management disciplines across development and in-service lifecycle
• Excellent problem-solving and leading service-related escalations to resolution
• DevOps environment experience across end-to-end delivery and servicing (product, analysis, risk management, architecture, build, environments, releases, budgeting, service management).
• Workday knowledge

Key Responsibilities:

• Ensure delivery of day-to-day IT operational services to the FCA from suppliers
• Accountable for stability and quality of supplier
• Delivered services
• Support remediation of disruptions and operational issues
• Ensure IT supply chain meets contractual commitments, and may support Release Manager release management experience is advantageous.

Important:

• This role focuses on AWS, not Salesforce.
• While the technical experience is important, the role requires service management experience, such as Incident, problem management, stakeholder and vendor management and experience of working in a DevOps environment.
• This role will, most likely, take a key role in supporting the DevOps maturity journey MIE is embarking on, with a focus on how to balance Operations / Service with delivery.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. xwzovoh Please note, candidates are often Shortlisted within 48 hours.