Head of Operations (Fulfilment & Logistics)

Head of Operations (Fulfilment & Logistics) | Greater Manchester | £90k The Opportunity A high-growth, founder-led consumer brand is looking for a Head of Operations to take full ownership of warehouse, fulfilment and outbound logistics. The business has scaled rapidly through digital channels and now needs a leader who can bring structure, improve performance, and build an operation that can handle continued growth and demand volatility. This is a hands-on leadership role with real influence, combining strategy, execution, and team leadership. The Role Own the operation end-to-end, from inbound stock through to customer delivery Lead a fast-paced warehouse and fulfilment function, improving speed, accuracy and efficiency Take full ownership of 3PL and carrier relationships - including SLAs, performance and commercial terms Build strong, accountable partnerships while holding providers to high standards Develop capacity plans to handle peaks, promotions and demand spikes Shape the logistics network (in-house vs outsourced, future scalability, automation) Lead and develop operational teams, creating clear accountability and structure Work cross-functionally to align operations with trading plans and growth What Success Looks Like A scalable, well-structured operation with clear ownership Strong 3PL and carrier performance Improved fulfilment speed, accuracy and delivery Reduced operational firefighting during peak An operation that supports, not limits, growth About You Proven experience owning warehouse and logistics operations end-to-end Background in high-volume e-commerce, retail or consumer brands Strong experience managing 3PLs and carrier relationships Comfortable operating at both strategic and hands-on levels Calm, decisive, and able to deliver in fast-moving environments Why Join True ownership of operations High-growth, high-impact environment Opportunity to build and scale a best-in-class function BH35967