Performance Manager (Call Centre & Salesforce)

Job Title: Performance Manager (Call Centre & Salesforce) Location: Redditch Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement. Key Responsibilities: * Monitor and analyse performance metrics across all departments to identify trends and areas for improvement * Extract and interpret data from Salesforce dashboards to support decision-making * Lead performance improvement initiatives and support operational changes * Work closely with management teams to optimise processes and increase efficiency * Provide insights and recommendations based on data analysis Key Requirements: * Proven experience in a call centre environment, ideally in a performance-focused or managerial role * Experience overseeing and supporting systems changes within an operational environment * Strong hands-on experience with Salesforce, including dashboard reporting and data extraction * Advanced Excel skills for data analysis and reporting * Highly analytical mindset with the ability to turn data into actionable insights * Excellent communication and stakeholder management skills What’s on Offer: * Competitive salary of £40,000 * 25 days annual leave plus your birthday off * Opportunity to make a real impact on operational improvement If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available