UK IT Service Desk Agent

Service Desk Analyst Salary + benefits £32,000 base + flexible depending on experience 30 days holiday + bank holidays Private healthcare Life assurance 5% pension Structured career progression + training Location West London (3 days onsite, 2 days from home) The client WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation. The role This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times. The responsibilities  - Providing 1st line support via phone, chat and walk-ups  - Logging, diagnosing and resolving incidents in line with SLAs  - Supporting hardware, software and access-related queries  - Escalating issues to wider IT teams where required  - Delivering excellent customer service to a global user base  - Supporting users where English is not their first language Requirements  - Minimum 2 years’ experience in a Service Desk / 1st line role  - Experience supporting Microsoft Dynamics is highly desirable  - Strong communication skills with a patient, user-focused approach  - Languages are a strong advantage, particularly German  - Italian, Spanish, German or Portuguese also beneficial  - Must be able to commute to West London (Driving recommended) Recruitment process 1st stage with Hiring Manager Final stage with technical team Ready to Apply? send your CV to (url removed)