Casualty Claims Handler

Casualty Claims Handler - Fully Remote

Are you an experienced Casualty Claims Handler in the Lloyd’s and London insurance market and looking for a new challenge?

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

What You’ll Do:

Utilise ECF2 and client platforms effectively to process claims in accordance with policy wordings, market standards, and regulatory guidelines. Make confident, fair claims decisions, maintain high-quality documentation, and manage claims costs proactively. Build and maintain strong relationships with stakeholders through clear communication, participation in client meetings, and ongoing training. Support the team with guidance and knowledge sharing to foster a culture of accountability and excellence.

Required Skills:

• Minimum of 5 years’ casualty claims handling experience within the London & Lloyd’s insurance and reinsurance market
• Strong knowledge of claims processes, policy wordings, and delegated authority frameworks
• Excellent stakeholder management and negotiation skills
• Data-driven decision-making capabilities
• Sound understanding of regulatory compliance and market practices

Nice to Have Skills:

• Studying towards or holding the Cert CII qualification
• Experience working within a TPA environment
• Knowledge of claims cost control strategies and external provider management

Preferred Education and Experience:

• Relevant professional qualifications or ongoing studies in insurance or related field
• Extensive experience working in casualty claims handling, ideally with exposure to complex or high-value claims

Other Requirements:

• Ability to attend client meetings and participate in training sessions as needed
• Commitment to maintaining accurate records and audit compliance